Consultative Selling for Frontline Sales Teams
Frontline salespeople learn to find what each customer needs, show the right product and close, in role-plays built on your own products.
Modules
How customers buy today
What buyers compare before they walk in, and what makes them buy today.
Opening and rapport
The first 30 seconds: approaching without pressure and earning the next question.
Needs discovery questions
Questions that uncover the real problem behind the visit.
Presenting value and product demo
Demonstrating the product against what this customer said they need.
Handling objections
Price, comparison and 'I'll think about it', handled without discounting.
Closing and commitment
Asking for the decision and reading buying signals.
Upsell, cross-sell and finance options
Add-ons, warranties, bundles and finance options that fit the need.
Follow-up, pipeline and CRM habits
A follow-up rhythm and simple pipeline habits.
WhatsApp and social selling
Following up on WhatsApp and social channels, professionally.
Related problems
Build an outline for your team
Answer a few questions and get a tailored outline, with a 20-minute consultant call.
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