Consultative Selling for Frontline Sales Teams

Butiran modul dipaparkan dalam Bahasa Inggeris buat masa ini.

• How customers buy today

  What buyers compare before they walk in, and what makes them buy today.

• Opening and rapport

  The first 30 seconds: approaching without pressure and earning the next question.

• Needs discovery questions

  Questions that uncover the real problem behind the visit.

• Presenting value and product demo

  Demonstrating the product against what this customer said they need.

• Handling objections

  Price, comparison and 'I'll think about it', handled without discounting.

• Closing and commitment

  Asking for the decision and reading buying signals.

• Upsell, cross-sell and finance options

  Add-ons, warranties, bundles and finance options that fit the need.

• Follow-up, pipeline and CRM habits

  A follow-up rhythm and simple pipeline habits.

• WhatsApp and social selling

  Following up on WhatsApp and social channels, professionally.